Tuesday, October 27, 2015

Culture Club

What does your CrossFit affiliate say to members without saying a thing?

Anthony’s truck sagged on the driver’s side as it approached my parking lot. The balding powerlifter had worn out its springs as surely as he’d worn out his welcome at every gym in town. And now it was my turn to send him away. I met him in the parking lot and placed my hand on his door before he could get out.

When I opened my second gym in 2008, my ideal clientele didn’t include powerlifters. I thought my powerlifting buddies would be a good source of revenue, but the powerlifters didn’t mix with the other members. They didn’t fit the culture I espoused, so I started to remove them from the gym. Anthony was the first to go. As he drove away, he said, “I thought you were different, man.”

He was right: I was different. While I had all the equipment, I wasn’t running a powerlifting gym. I was running—and I still run—a CrossFit gym. The difference isn’t the equipment but the culture.

Powerlifters, weightlifters and runners are all welcome here. Their goals outside the gym might be different, but the standard inside is the same: Make everyone else happier. Failure to meet that standard is the only reason I’ve ever canceled a client’s membership.

As CrossFit culture changes fitness and bleeds into the mainstream, the spectrum of new clientele is broadening. On one end, the infirm grandmother looking to tie her own shoes is attracted to functional movement; on the other, weightlifters seeking platform space are attracted to access and equipment. And many gym owners would love to have both groups working in collaboration.

Is it possible?

No comments:

Post a Comment